The term unified communication designates the ensemble of new services aimed at professionals that allow different technological devices and office equipment to be linked in a converged network, as well as the collaborative management of work tools such as messaging systems, telephones, and video conference equipment.
The principal advantage of unified communication is that it improves internal collaboration.
By grouping together multiple methods of communicating data, which is impossible with traditional telephony, it makes your employees more connected and also allows their productivity to increase. For example, you can call somebody on the phone from your computer simply by clicking on their number in your contact file, or documents and data belonging to the company, gathered in a single place, in real time, allowing you more time and more efficiency.
Unified communication also has the benefit of reducing costs relating to the functioning of technology and telecommunications. Equipment is all covered by the same network, meaning it is more economical.
This adaptable solution changes according to the needs of the business (new partners, mergers, etc.), simply by installing more equipment.
Unified communication solutions are trouble-free for the client, as they are managed by the provider, who maintains and updates the equipment and repairs faults within a guaranteed time limit.